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Just like you, when we buy products, we want to be sure that we’re getting our money’s worth, in particular, that the product we buy is of good quality and will last. Likewise, it is equally important to know that in case of issues, we can easily reach out to the manufacturer for support and repair
That’s why, here at Panther, we offer Lifetime Service Warranty on ALL our products, regardless of when you bought it or where you bought it from. While we conduct 100% Quality Assurance on all our products prior to shipment, wear and tear can occur to the item as you use it for a long time. With our Lifetime Service Warranty, you have the assurance that you can have your items repaired by us ANY TIME and the service cost to diagnose and repair the product will be free of charge*.
How can you avail of the Panther Lifetime Service Warranty?
To ensure maximum convenience for our customers, we offer three options:
OPTION 1:
Bring the Panther item to the store where you first bought it (e.g., Ace, DIY, Handyman)
OPTION 2:
Bring the Panther item directly to our dedicated Panther Service Center.
- Address: Panther Products Phils., Inc., Phoenix Road, Meycauayan Industrial Subdivision, Iba, Meycauayan, Bulacan
- Operating hours: Monday to Saturday, 7:30AM to 3:30PM
- Contact Number: (0998) 954 3316
OPTION 3:
Bring the Panther item to our Malabon receiving center (upon confirmation from Panther Service Center)
- Address: Rotary Club Malabon East, Pinagtipunan Circle, Potrero, Malabon City
Landmark: In front of Jollibee, Beside Police Station - Operating hours: Monday to Friday EXCEPT Thursday; 8AM to 4:30PM
- Contact Person: Mr. Cata
- Kindly inform Panther Customer Service at (0998) 954 3316Â when you will send your unit to our drop off center
For more detailed step-by-step instructions, you can also check out this article: How to Get in Touch with the Panther Service Center
How long will it take to repair my item?
I lost my receipt. Can I still avail of the Panther Lifetime Service Warranty at the Panther Service Center?
Yes! We know it’s easy to lose receipts, especially if you’ve owned a particular Panther item for many years. Instead, our only requirement is this: the Panther warranty sticker must NOT be tampered with.
See below for a sample photo of a Panther warranty sticker on our PAT item (Panther Aircon-to-Fan Timer)
Please note: Once the Panther warranty sticker has been tampered with, the warranty becomes VOID. We highly discourage customers from opening up the unit on their own as this may cause more harm than good. Instead, send it to us so our qualified technicians can take a look.
*Replacement parts will be shouldered by the client (at cost)
For any repair-related or Panther Service Center queries, please message us directly here.
Interested in purchasing Panther items?
Panther is a proud local manufacturer, with its factory and office located in Meycauayan, Bulacan. We have a full range of appliance protection, consumer products and DIY materials available for sale. You can check out our full list of products here
Still Have Questions?
Reading this article should help you figure out the following:
- How can you avail of the Panther Lifetime Service Warranty;
- How long does Panther take to repair items;
- Is a Panther item still eligible for Lifetime Service Warranty if receipt has been lost
If you still have questions, feel free to drop a comment below or email us at wecare.panther@gmail.com
Hi, we purchased the Panther Voltage Surge Protector with line filter. Code:PSP-0896. The product looks good but every time we use this to our appliances like washing machine and electric griller the cord actually spark and create smoke. It is indicated that item is good for 10Amp 250v – 60Hz. However, the male socket included on the package only good for 15A-125V. Can you check it for me please? I think purchasing something that wr are not able to use is a completely waste of money. I wish I can send you an image so you can see what happened. Hoping that you will see my message. Thank you.
Good day, thank you for your message, and we are sorry to hear of the issue you’re facing.
Note that all our sockets are rated and certified at 15A – 125V AND 10A – 250V.
You mentioned that you were plugging in both washing machine and electric griller at the same time. Is it possible to provide us the specifications of the two equipment?
Since both are motor-type machines, you need to place a x3 buffer to its average power capacity, because there’s additional power consumption during motor startup. Because of these, the two equipment plugged in and used at the same time could be exceeding the 2500 Watts capacity of the extension cord.
For example:
– Washing machine average capacity: 500 Watts -> with startup power motor consumption = 1500 Watts
– Electric Griller: 500 Watts -> with startup power motor consumption = 1500 Watts
TOTAL = 3000 Watts -> exceeds the maximum capacity of extension cord, which is 2500 Watts only
We hope to resolve this with you. If you still have questions, please message us directly through FB (@pantherproducts), email us (pantherproduct@gmail.com), or use our website contact form: https://panther.ph/message-us/?concern=repair-inquiry
Hi I own a ” Voltage Surge Protector with Line Filter PSP-0495, 1.75meters”. A light on one switch is no longer lit when it is turned on. While the others still have. Is this an indication its no longer protecting one socket? I just bought it 2 months ago. Hopefully I get a quick answer because I like the product.
Good day! Thank you for reaching out to us.
Based on your description, it sounds like only the light indicator of the switch is busted. All the outlets, voltage surge protection, overload protection should still function as is. If you wish to have the light replaced, you can do so by availing of the Panther Lifetime SERVICE Warranty for your unit. For more details, please see link: https://panther.ph/panther-ecq-service-center/
We hope this helps!
I brought psp 0211. I just want to know if i can remove the small round black plug so it could accommodate my plug with ground. I tried to see it for myself and i find it difficult to remove that it feels like that its not meant to be removed. I just want to check if its ok.
Good day! Thank you for your inquiry. Yes, the round black hole plug is meant to be removed in order to accommodate your plug with ground. It’s just a bit tight so it won’t come off on its own. We hope this answers your question.
So you dont have a full ( service and parts)1 year warranty like every other company for AVR?
Good day! We provide Lifetime SERVICE Warranty (free service charge, parts replaced will be charged at cost). This is to provide peace of mind and assurance to our customers that we will continue to provide service and parts support to them regardless of how long ago they’ve purchased the Panther AVR. We hope this answers your question!
the product is grounded.. how can we send this for repair? we lost our receipt.
Good day! All Panther products are under Lifetime SERVICE Warranty, meaning diagnostic and repair service fee are free of charge, while replacement parts will be charged at cost. We have emailed you additional questions to better understand the situation so we can assess the best possible solution for you. We look forward to hearing back!
ask ko lang po paano maka avail nang lifetime warranty pag sa lazada o sa shopee binili ang panther niyo? wala kasi kami receipt at di din naman minsan may physical store ang mga sellers dun
Good day! All Panther products come with Lifetime Service Warranty, regardless of where you purchased it from, provided it has not been tampered with. However, we do recommend that you coordinate with the Lazada/Shopee seller directly in case of product damage caused by courier mishandling. Most of these sellers would have protocols in place to deal with that.
Sent you a message through your “Contact Us” platform. How will I know if you have replied? Would it be through my indicated email?
Good day! Yes, our response will be to the indicated email on the “Contact Us” form. Upon checking, we have already replied to your message. Kindly let us know if you have any questions 🙂
Magandang araw po. Sa panther DC-AC power inverter PPI-500, nasisira ba ito kung gamitan ng LED bulb, halos lahat na ng ilaw ngayun LED na? Salamat po.
Good day! Hindi po pwede gamitin ang PPI 500 sa LED bulb. Kailangan kasi pure sine wave for LED bulbs. If you wish to purchase a Pure Sine Wave Inverter, you can consider the PSI 1000: https://panther.ph/product/psi-1000-power-inverter/
We hope this helped clarify your concern!
Yong problema sa akin..ang aking binili na AVR PVE-1500 (with line filter inside) yong meter guage ba yon ang tawag ay palaging gumagalaw hindi po unstable yong pointers nya.at very noise parang may nagdikdik sa ilalim..normal ba yon?matagal na po ito narinig ko akala ko mawala ito kapag uminit.
Good day! Kindly see below our assessment:
1) Voltmeter pointer is not stable: If your area is experiencing constant voltage fluctuation, then it is normal for the voltmeter to not be stable.
2) Very noisy AVR: Is the noise you’re hearing a ticking sound? This is indicative of the AVR working to regulate the voltage fluctuations in your area. Again, if your area experiences constant voltage fluctuation then this is normal.
However, if your area’s voltage is relatively stable (you can check this using a voltmeter, or if your other AVRs are not performing similarly – meaning stable naman ang ibang AVRs ninyo), then kindly provide us your PVE 1500 unit for recalibration. Kindly note that your Panther unit is under Lifetime Service Warranty.
For any questions, you may reach out to our Customer Service Center at wecare.panther@gmail.com
My Panther AVR model PVR 1000 is making tinking sound and one of the relays everytime it makes the tinking sound has some spark or light inside the relay. What is the problem?
Good day! Kindly send us a video of your AVR, and the exact situation (e.g. when and where AVR was purchased, when did the problem start occurring) to our Customer Service Center ( wecare.panther@gmail.com ). We can then advise you on next steps. We hope this helps!
I purchased a dc ac 500 watt power inverter. Everything seems fine, fan is working light is green. However, when i plug electrical appliances nothing is working. I purchased this Nov 2020 and it was working fine until today.
Good day! Kindly send in your Power Inverter to our Panther Service Center for a diagnostic check. For specifics on how to go about this, you can either check this post, or contact our Service Center at wecare.panther@gmail.com .
We hope this helps!
Good day, i just want to ask if it’s safe to use my psp 1102. The extension seems to have fallen from the table and the led light is not lighting anymore, but the extension is still working.
Good day! As long as the extension cord seems to be functioning normally (despite the LED light not working – which does not affect the actual function of the extension cord), it should still be safe to use. Having said that, if you’d prefer to err on the safe side, feel free to bring in for a diagnostic and we can check it free of charge as part of the Panther Lifetime Service Warranty.
hello!
meron akong aircon to fan timer PAT-3000, kailangan ko yung time hind na gumagana, pero yung unit ok pa naman time lang talaga ang problema, saan kaya ako makakabili ng Timer?
Good day! Kindly reach out to our service center via wecare.panther@gmail.com para ma-assist po nila kayo tungkol sa parts na kailangan ninyo.
Hi! We bought an AVR PVE-501 for our TV last February. As of this June, I noticed that the Output Voltage display would start flickering after a minute, displaying only ‘888’. What could be the problem?
Good day! Thank you for reaching out to us. Kindly message our Service Center at wecare.panther@gmail.com , and we can assist you with next steps!
ma repair paba yung step up ko na fanther 2500kva ,nasunog po kasi
Good day, Daniel! If the transformer capacity is not sufficient for the power rating of your equipment, the transformer will heat up and ‘burn’. Kung nasunog po ang transformer, ibig sabihin lamang ay mababa po ang capacity nito para sa power rating ng isinaksak niyo po na equipment. All Panther products come with Lifetime SERVICE Warranty. Check up and service is free of charge. Only parts to be replaced will be charged. EXCEPT for BURNED transformers due to overload. So please make sure that you are ordering the correct transformer capacity to prevent overload. Thank you!
AVR broken
Good day Alexander! To discuss more regarding with your concern kindly message our Customer Care thru Contact Number +639989543316. Hope this help. Thank you.