All Panther Quality Products come with Lifetime SERVICE Warranty. We offer Lifetime Service Warranty on ALL our products, regardless of when you bought it or where you bought it from.
To request diagnostic, repair, replacement and/or return, please read the step-by-step procedure below.
Step 1: Report your concerns and issues through email or through the Panther Service Center’s contact details.
Contact the Panther Service Center through the following channels:
- Landline: (02) 8897-0426 , (02) 8697-4608
- Mobile: (0998) 954 3316
- Email: wecare.panther@gmail.com
Please include the following information when you send us a message of your request. We highly encourage you to send videos and photos of the problematic unit and its setup, as this will allow us to conduct an audio-visual diagnostic check of your unit.
The more information you provide, the faster we can process your request and come up with viable suggestions to address your concern.
- Customer information requested
- Customer Name
- Email Address
- Contact Number
- Customer Address
- Product information requested
- Item/Model
- Serial Number
- Date of Purchase
- Purchased From
- Issue Encountered
- Video or Photo
Step 2: A Panther Customer Service Representative will contact you via the given contact details (email, call or viber) within 3 working days.
The next course of action to be taken will be discussed with you by the Panther representative.
Step 3: All items to be sent for checkup must be in their original packaging (box) and sent to the Panther Service Center.
If the box is no longer available, kindly secure the item in any box before sending back to avoid dents, scratches or any damages. Panther will not be liable for any damages sustained during the transport of your unit to the Panther Service Center.
Label your item with your NAME and CONTACT NUMBER to identify that the item for checkup is from you.
Send the details of the shipment (or tracking link) and the expected date of arrival to the Panther Customer Service Representative you are in contact with.
Dropoff Areas to choose from
Meycauayan Drop Off Center
- Address: Panther Products Philippines Inc, Phoenix Road, Meycauayan Industrial Subdivision, Meycauayan, Bulacan
- Drop off hours: Monday to Saturday, 7:30AM to 3:30PM
- Contact person: Mr. Mark
- Mobile: (0998) 954 3316
Malabon Drop Off Center
- Address: Rotary Club Malabon East, Pinagtipunan Circle, Potrero, Malabon City
Landmark: In front of Jollibee, Beside Police Station - Operating hours: Monday to Friday EXCEPT Thursday; 8AM to 4:30PM
- Contact Person: Mr. Cata
- Kindly inform Panther Customer Service at (0998) 954 3316 when you will send your unit to the Malabon drop off center
Step 4: The Panther Customer Service Representative will contact you within 3 working days upon receiving your item at the Panther Service Center.
This will give us sufficient time to diagnose the root cause of the issues identified in your item, and allow us to present the next steps to you.
*For repair services, you may read this article to learn how the Panther Lifetime Service Warranty works.
Link: https://panther.ph/lifetime-service-warranty/
Timeline of Request Processing
The table below shows the timeline of processing your request based on several situations.
Interested to purchase Panther Best Quality Products?
- Panther Official Website: Our Products
- Panther Online Stores
- Physical Distributors and Retailers: Store Locator
If you have any questions or concerns, please feel free to reach out to us at pantherproduct@gmail.com
where is the service center in Bacolod City?
Good day! Kindly check your email. We’d like to better understand the issue you’re facing so we can determine what options are available for you to consider.
Hindi na gumagana ang timer ng panther air-con -electric fan timer hindi na gumagana ang timer nya manual ko nalang tinuturnoff
Good day! We are sorry to hear of this. Kindly bring your Aircon to Fan Timer to our service center for servicing. Note that diagnostic and repair service fee are free under Panther’s Lifetime Service Warranty 🙂
How to mount the panther PAT 3000D to the wall?
Good day! Simply drill two screws (minimum 1/2″ length protrusion) into the wall. It should fit into the emboss found at both ends of the housing, at the back of the unit.
I have a Panther AVR P1000 bought last Jan 2021. I plugged in a 2000W flat iron Phillips brand. It conked out. Can this still be repaired?
Good day! It sounds like the AVR experienced an overload because you plugged in an appliance that has a higher rated power consumption (2000 Watts) compared to the capacity of the AVR (1000 Watts). The AVR does have overload protection, so you likely just have a busted fuse. Could you email us the AVR details (e.g. item model, serial number) to wecare.panther@gmail.com ? We can then send you the glass fuse details you would need to replace to get the AVR working again. Thank you!
Do u have any service center or authorized sevice center near novaliches or sm fairview..thank you.
Good day! Unfortunately, our current service center is only in Meycauayan, Bulacan. If you purchased the Panther unit from Ace, you can bring to SM Fairview Ace, and they will then course your item to us. Kindly note that this may take slightly longer, as SM does not immediately send your item to us.
For more details, please see link: https://panther.ph/lifetime-service-warranty/
Good day!
My Panther PVR-1500 keeps on making clinking sounds and the meter keeps on fluctuating from the normal 220 (greenbar) to 300 (redbar). Though still useable, but sometimes, the TV plugged into is flickers when the AVR does the clinking sound. Bought it few years ago.
Good day! Thank you for reaching out to us! Is this a recent occurrence? Typically, after a few years, an AVR may require calibration, which is free of charge under the Panther Lifetime Service Warranty. To ensure we can assist you better, kindly take a video and send to wecare.panther@gmail.com , so our Customer Service Center can conduct an audio-visual assessment. If you could also provide as much detail on the situation (e.g. when does it occur, what items are plugged in, etc.), that would be helpful. We look forward to hearing from you!
Ang layo naman ng service center panu yung mga nka bili ay nasa south area
Good day! We understand your concern. For your convenience, we have tied up with Ace, DIY, Handyman etc which will allow you to bring your items to the store you originally bought it from to avail of Lifetime Service Warranty. They would then send it to the Panther Service Center in turn. Kindly note that doing so may increase the turnaround time however, as the stores don’t immediately send your items to us. We hope this helps! For more information, please see link: https://panther.ph/lifetime-service-warranty/
Kahit sa shopee binili pwdeng dalhin na malapit na ace hardware or handyman
Good day! Depends sa specific branch policy. You can try po.
May I drop off my defective unit at Handyman for pickup and repair?
Good day! Yes, you may. Please see details here: https://panther.ph/lifetime-service-warranty/
Kindly note that repair turnaround time may take longer through Handyman, as they may not immediately send your unit to the Panther Service Center.
Do you accept courier services (i.e. grab, lalamove, etc) to bring the defective unit to your service center?
Good day! Yes, we do. Kindly coordinate with our Customer Service Representative beforehand however to ensure there is someone ready to receive your package, and so we are aware that the package is en route to us. Please find the Customer Service details here:
– (0998) 954 3316
– wecare.panther@gmail.com
Good pm po..nabili ko panther battery charger dto sa robinson palawan..pag ipapa service ko po ba,ibabalik ko dun tpos sa manila pa po gagawin??
Good day! Ano po problem nung Panther Battery Charger? Kindly email us with the details of your item, incl. when purchased, exact issue, circumstances that resulted in the issue, etc. to the Panther Customer Service email: wecare.panther@gmail.com
If you could send across a video, that would be even better, as we can then conduct an audio-visual assessment. We hope this helps!
Hello,
I have an Aircon to Fan Timer PAT-3000, the rotary switch is loose/broken already.
Can it be fixed? I’m here in Cebu, do you have a service center here?
-Ed
Good day! Please check your email, which is where our Customer Service Center will get in touch with you 🙂
Good day, my Panther surge protector light indicator does not light up when turned on but my appliance still works when plugged in. Does this affect its surge protector abilities?
Good day! No, the light indicator will not affect the surge protector ability. We hope this answers your question!
I bought panther aircon to fan timer a year ago its timer rotation is loosen/not working….what should i do, is my unit still working?
Good day! Yes, the unit should still be fine but it sounds like the timer needs to be replaced. Kindly email our Customer Service Center at wecare.panther@gmail.com with the following details:
1) Item issue experienced
2) Item details (serial number, when purchased, where purchased)
3) Location
Looking forward to helping resolve this issue with you!
Hello can use your voltage surge protector in japan?
Voltage in japan is i think 100v to 110v
Good day! Yes you may certainly use our Voltage Surge Protectors (Extension Cords) in Japan. This is because they simply supply to your appliance the same voltage that is supplied to them. We hope this helps!
Panther Philippine I bought your product last October 25 here in Iloilo at Far Eastern hardware & furniture I choose your brand because I thought that warranty is for life and it is not true felling total dissatisfied, disappointed…
Good day! All Panther products are under Lifetime SERVICE Warranty. Please do let us know of your concern and we will do our best to help you. For faster processing, you can message us directly through our Service Center # 0998 954 3316 or email us at wecare.panther@gmail.com. We aim to ensure the satisfaction of all our customers, and we look forward to hearing from you!
Good morning. I am using an AVR P1500 for my inverter Refrigerator. I notice lately that it is making clicking/ rumbling/ surge/ like sound once in a while for a several seconds (5-10). I am worried it is defective. Pls advise. Thank you.
Good day! Kindly coordinate with our Service Center at wecare.panther@gmail.com or at 09989543316. Kindly send them a video of the clicking/ rumbling/ surge/ like sound you are experiencing so we can conduct an audio-visual assessment, and help provide next steps. Thank you!
where is the service center here in Bacolod? due to low voltage several times my item was been malfunctioned and I need to go to service center to check it up.
Good day! Thank you for reaching out to us. Could you send us a description of your item, and a video of it malfunctioning, so we can already provide an initial audio-visual assessment? You may message us via Viber at 0998 954 3316, or via email at wecare.panther@gmail.com
good afternoon may i ask the service center here in Bacolod have concern with regard to my aircon fan timer delay. The timer is not functioning.
Good day! Thank you for reaching out to us. Could you email your concerns to wecare.panther@gmail.com , so we can then provide you next steps? Thank you!
I bought a voltage surge delay from shopee about 6mos ago for my refrigerator. now it goes On & Off every few seconds or so which thankfully didn’t damage my appliance..I want to send it for repair but im wondering if its worth it..Is this kind of trouble reparable?
Good day! Can we know which specific item did you purchase? Kindly send us a video of the issue to wecare.panther@gmail.com , so we can conduct an audiovisual inspection of the issue. We hope this helps!
my panther psp-0495 broke the switch after use for the first time, when i press the switch to OFF it always back to ON. The other 2 switch(switch with single socket) were fine
what do you think happened on my psp-0495?
Good day! We are so sorry to hear of this occurence! Kindly reach out to wecare.panther@gmail.com so we can help provide a speedy resolution to this issue. Thank you!
I Have a Panther PVR-1500 keeps on clinking and the meter keeps on fluctuating from the normal voltage. Upon testing the voltage output 100v is only 55v, 110 is only 60v, and 220v is only 180v. With humming sound.
Good day roger! Please try to check also your voltage from the outlet. PVR 1500 needs an input voltage of 150V AC – 250V AC. If its below that range it’s normal to have an output of that. But if it’s in that range you can bring it on our service center for check up. Can you also send us a video on Viber: 09989543316. Hope it helps. Thank you.
May service center ba ng panther dito sa davao city?
Good day Tony! We don’t have Service Center in Davao City. Our Service Center is located at Meycauayan Bulacan. To help you with the repair process please message our Customer Service 09989543316. Thank you.
Hello po,
Kakabili ko lang po ng Panther AVR Relay-Type (PVE-501) sa shoppee.
Normal lang po ba na mag step up sa 235 Volts ang Output Voltage nya kapag naging 215 Volts ang Input Voltage?
Good day Alex! Can you send us a video on Viber 09989543316. Normally when the Output voltage hit 235V it will regulate to 215V Output.
I have a voltage surge protector with line filter PSP-0211, 3meters. One socket doesn’t turn on. The appliance connected to does not turn on. Can it still be repaired? I’m also wondering if the shipping will be worth the repair. Thank you
Good day Eleanor! Can you send us a video on Viber 09989543316 or email us on wecare.panther@gmail.com. You can bring it on our Service Center in Phonenix Road Brgy Iba. Meycauayan Bulacan to check and repair the unit. We hope it helps.
Comment *The service center is too far. The shipping is not worth the repair. It would be better to buy a new one. Anyway thank you for your time.
Good day Eleanor! But if you wish to repair the old one, don’t hesitate to contact us. All Panther products come with Lifetime SERVICE Warranty. Check up and service is free of charge. Only parts to be replaced will be charged. We hope it helps.
Comment *Thank you. If I learn of someone going your way, I will send it thru them. Besides I can still use the other 3 outlets. 😊. Only one is not working.
Good day! If You’re welcome po. For any concerns, please chat with us and we’ll be happy to assist you.